When Stacey Hattan found Sterling in Glendale, CA, she had a high staff turnover and a stress-filled practice. 

"I live in a rural area, and having pets makes people feel less lonely. Helping the pets so they can enrich people’s lives is really satisfying. 

"However, staffing has been a complete nightmare: very high turnover rate, unreliable staff who show up late or not show up at all. Sometimes this was even how they would quit…they would just not show up!

"I was doing everyone’s jobs. I was tech, receptionist, manager and owner. I had way too many irons in the fire and was not really doing a good job at anything. After the economy tanked, the business did a nose dive of about 10-15% in two years.

"After 16 years of owning my own business, I found Sterling two years ago. I had a very difficult situation where I had to fire someone and I was worried she would sue me. Having my Sterling Consultant coach me through this was worth a lot to me. Having a testing process to hire the right people was really big for me as well. In addition, the courses helped me figure out what made people tick.

"I have far less stress now. I have hired a manager and gone back into the role of a full-time doctor. I don’t have to train anyone or do any of those other hats. My personal income has gone up about 15% since being with Sterling. I have reserves for the first time. The staff are now stable. No more high turnover rate. Sterling also helped me get more new clients. The appointment book is full.

"Sterling is amazingly accessible and has helped me with virtually anything. Any question—they can answer."

Stacey Hattan, DVM